Gary D's Take

Your Legacy Phone System

Your Legacy Phone System

Dec 23, 2015

Abandoning a legacy system altogether simply isn’t feasible for some businesses.

After investing thousands of dollars into equipment,from handsets to the system itself, retiring the system might be out of the question. If you are reading this , however, it has become evident that your business has outgrown its current system, your legacy system is lacking modern features that could help you gain competitive advantage, and/or your business is expanding rapidly. Obviously, simply retaining your legacy system and hoping that it will continue to meet future demand is much like an ostrich hiding its head in the sand.

Businesses that are well-served by their existing system and looking to avoid the cost of new equipment may opt for legacy system integration. Integration solutions allow an enterprise to keep its existing system and free up the capital expense for other expanding business needs. According to PC World’s Zack Stern, “Your biggest savings could come from cutting your current Analog/ISDN PRI/BRI cord—the phone ‘trunk’ into your business,” Stern says. With IP trunking in its place, you instead connect through the internet, sharing phone traffic with your Internet service. “The switch can streamline your monthly fees. But you’ll have to add hardware to make this transition. Many  systems can work with your currently installed system hardware. You’ll connect from the  phone system into  controller hardware, which in turn connects to your Internet Telephony Service Provider (ITSP). The ITSP finally taps into the public phone network, reaching anyone on any phone.”

However, integration is a poor choice for enterprises where:
*Business growth has exceeded system limits
*The business requires remote office integration
*The business requires telephony features not supported by existing system

According to TechDay, the rising costs of keeping a legacy system reliable under increasing demand—not to mention a more competitive business environment—is simply not viable for some modern businesses.

As Jon Arnold, principal at J Arnold & Associates explains it: “Businesses have never had so much choice … when making decisions around telephone systems.”

 

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